The use of this website is governed by the terms and conditions stipulated below. Furthermore, the ordering, sale and delivery of goods are governed by the terms and conditions contained within this document. By registering on the website, you are deemed to have read and accepted these Terms and Conditions (T&Cs).
1.1. “Price-Tag”, “we”, “us” refers to Front End Global (Pty) Ltd trading as Price-Tag.co.za, an online retail company with physical address 1 Pinnacle Drive, Mossel Bay, South Africa and telephone number +27 44 110 0190.
1.2. “You” or “user” refers to any person that is a consumer in terms of the Consumer Protection Act, 68 of 2008.
1.3. “Goods” means range of goods including computer products, electronics, gaming, home and outdoor products and more.
1.4. “Website” means the website at URL www.price-tag.co.za or any other such URL as we may choose from time to time which is run by Front End Global (Pty) Ltd trading as Price-Tag.co.za based in South Africa and with registration number 2020/513296/07.
2.1. Registration is free and without obligation to buy.
2.2. Upon registration you will be required to provide a unique username and password. You agree and warrant that your username and password shall not be disclosed by you to any third party. Should you become aware of or reasonably suspect any unauthorised access to or use of your username and password, you are required to immediately notify Price-Tag and to take steps to mitigate any resultant loss or harm.
2.3. By using this website, you confirm that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 or if you are not legally permitted to enter into a binding agreement, then you may use the website only with the involvement and supervision of your parent or legal guardian in which case such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.
2.4. You agree to, at all times, provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent affiliation with anyone or anything.
3. EXPORT RESTRICTIONS
3.1. The offers on this website is available to South African clients only.
4. MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENY
4.1. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
5. CONCLUSION OF SALES AND AVAILABILITY OF STOCK
5.1. Registered users may place orders for goods, which Price-Tag may accept or reject. Whether or not Price-Tag accepts an order depends on the availability of goods, correctness of the information relating to the goods and receipt of payment or payment authorisation by PriceTag for the goods. Price-Tag will indicate the acceptance of your order by delivering the Goods to you and only at that point will an agreement of sale between you and Price-Tag come into effect, regardless of any communication from Price-Tag stating that your order or payment has been confirmed. Price-Tag will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid by you.
5.2. Please refer to our Returns Policy (incorporated by reference) for more information about returning goods, refunds, replacements or repairs.
5.3. Any order of a television will be subject to TV licence verification.
5.4. Placing goods in a wish list or shopping basket does not constitute an order for such goods and goods may be removed from the shopping basket if stock is no longer available or the price thereof might change without notice to you. You cannot hold Price-Tag liable if such goods are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage.
5.5. Stock of all goods on offer is limited and pricing may change at any time without notice to you. Price-Tag will make all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are removed from the website. However, we cannot guarantee the availability of stock. When goods are no longer available after you have placed an order, Price-Tag will notify you and you will be entitled to a refund of any amount already paid by you for such goods.
5.6. Certain goods may not be purchased for re-sale. Price-Tag reserves the right to cancel any order should we suspect that any such goods are being purchased for re-sale.
6.1. We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.
6.2. The following payment methods are available:
6.2.1. Credit, Debit, Cheque & Hybrid cards issued by Visa, MasterCard, American Express, and Diners.
6.2.2. Manual EFT: Our banking details will be provided on your invoice. You may then do an electronic fund transfer, using your exact order number as reference. Please note that your order will only be shipped once we receive your payment in our bank account.
6.2.3. SiD: EFT with SiD enables you to make instant EFT payments that clear immediately. Simply select the SiD payment method, select your bank and login. No login details are stored by SiD. Review the populated payment details and approve payment. Benefits of using SiD:
• Your order status will be updated immediately.
• There is no need to send through a proof of payment.
• There is no need to wait for funds to reflect in our account.
• There is no need to enter Price-Tag’s banking details or order reference number.
6.2.4. Visa Checkout: Register an account to avoid having to enter your card details every time you make a purchase.
6.2.5. MasterPass by MasterCard: MasterPass by MasterCard is a digital wallet service that makes online shopping safe, easy, and convenient. Download the MasterPass app, register, load your credit/debit/cheque cards and delivery and billing address details. Select the MasterPass payment option. MasterPass will present a code onscreen. Scan the code using the MasterPass app on your smart phone.
6.2.6. Zapper: Install the app, complete the registration procedure. Using the app, scan the QR code that will appear on the payment screen.
6.2.7. SnapScan: Install the app, complete the registration procedure. Using the app, scan the SnapCode that will appear on the payment screen.
6.2.8. Mobicred*: Online credit facility that allows you to pay in monthly instalments.
6.3. Card transactions will be acquired for Price-Tag via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
6.4. More information regarding the above payment methods can be found in our Frequently Asked Questions (“FAQ”).
6.5. We will send you email communication regarding all orders and payments. You may also contact us on firstname.lastname@example.org for a record of your payments or any other queries relating to your orders.
6.6. Once you have selected your payment method, you will be directed to a secure site for payment of the applicable order.
7.1. Subject to availability and receipt of payment, requests will be processed within 2 (two) days.
7.2. An email with a reference number will be sent to you upon acceptance of your order and receipt of payment.
7.3. All orders will be delivered by courier.
7.4. Delivery charges are subject to change at any time, without prior notice to you. The applicable delivery charges will be reflected in your cart when you check out.
7.5. Goods will be delivered to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment. You will be notified of any expected and unexpected delays in delivery and you have the option to cancel your order within 7 (seven) days of receiving such notification. Should you elect to cancel your order, you will be refunded all moneys paid by you in respect of the relevant order.
7.6. Price-Tag’s obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery. Price-Tag cannot be held responsible for any loss or unauthorized use of a product after delivery to the physical address nominated by you.
8.1. The provision of goods and services by Price-Tag is subject to availability. In cases of unavailability, Price-Tag will refund the client in full within 30 (thirty) days.
8.2. Please refer to our Returns Policy (incorporated by reference) for more information about returning goods, refunds, replacements or repairs.
9.1. Price-Tag shall make all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of goods on the website. However, should there be any error of whatsoever nature on the website, which is not due to our gross negligence, we shall not be held liable for any loss, claim or expense relating to a transaction based on such error.
9.2. We shall not be bound by any incorrect information regarding our goods displayed on any third-party websites.
9.3 We attempt to display product images as accurately as possible. However, product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site. Product descriptions are intended to give a general indication of the proposed product.
10. GIFT VOUCHER AND COUPONS
10.1. Price-Tag may from time to time make gift vouchers (“voucher”) and discount coupons (“coupon”) available for use towards the purchase of goods on our website.
10.2. Gift vouchers that are purchased by registered users are valid for 3 years. Gift vouchers and coupons that Price-Tag gives away for free are valid for the period stated thereon. In each case, where a voucher or coupon has not been used within that period, it will expire and the expiry date cannot be extended.
10.3. Gift vouchers cannot be used to buy other gift vouchers or coupons. They do not accrue interest and cannot be refunded for cash once purchased. If your gift voucher value is insufficient for the order you wish to place, you may make up the difference by paying via one of the other payment methods.
10.4. Price-Tag cannot be held responsible for any harm due to the loss or unauthorised use of a gift voucher after delivery to the email address nominated by you.
10.5. Fixed amount coupons (e.g. R100 off) and percentage coupons (e.g. 10% off) may be made available by Price-Tag from time to time.
10.6. Coupons are issued at Price-Tag’s sole discretion and we are entitled at any time to correct, cancel or reject a discount voucher for any reason, including without limitation where a discount voucher has been distributed in an unauthorised manner.
10.7. Coupons will be issued at the sole discretion of Price-Tag and will be governed by specific terms and conditions regarding when and how they may be used, including but not limited to the following:
10.7.1. Each coupon will be valid for one transaction only;
10.7.2. A coupon cannot be applied once an order has been checked out and payment has been made;
10.7.3. Coupons cannot be used to buy gift vouchers and cannot be exchanged for cash or credit.
11. DISCOUNTED GOODS AND SPECIAL DEALS
11.1. Price-Tag may offer special deals or discounted prices from time to time. These special deals will be at the sole discretion of Price-Tag and conditions defining the scope of the deal will be specified. Products bought outside the scope of the relevant deal will be charged at normal prices.
11.2. Price-Tag reserves the right to limited quantities per customer on any special deals or discounted goods.
11.3. Quantities may be limited and Price-Tag therefore reserves the right to cancel special deals when stock is sold out.
11.4. Adding discounted goods or goods forming part of a special deal to your cart does not reserve the item(s) at the discounted price. Once the special deal has expired, all items in the cart will be charged at normal price.
11.5. Goods offered at discounted prices or as part of any other special deal will be reserved for customers in the order in which payment is received.
12.1. Price-Tag will indicate on relevant product pages and checkout pages when goods are for sale by a third-party seller.
12.2. Price-Tag takes responsibility for all aspects relating to the transactions including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
13.1. Price-Tag respects your privacy and will take all reasonable steps to protect the personal information of users.
13.2. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
13.3. Should you decide to register as a user on the website, we may require you to provide us with personal information including but not limited to:
13.3.1. Your name and surname;
13.3.2. Your email address;
13.3.3. Your physical address;
13.3.4. Your gender;
13.3.5. Your mobile number; and
13.3.6. Your date of birth.
13.4. Should your personal information change, please inform us as soon as reasonably possible to enable us to update our records.
13.5. Customer details will be stored by Price-Tag separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
13.6. You agree to, at all times, provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent affiliation with anyone or anything.
13.7. Subject to clause 13.8. below, we will not, without your express consent:
13.7.1. Use your personal information for any purpose other than as set out below:
– In relation to the ordering, sale and delivery of goods;
– To contact you regarding current or new goods or services or any other goods offered by us or any of our divisions, affiliates and/or partners (unless you have opted out from receiving marketing material from us);
– To inform you of new features, special offers and promotional competitions offered by us or any of our divisions, affiliates and/or partners (unless you have opted out from receiving marketing material from us); and
– To improve our product selection and your experience on our website by, for example, monitoring your browsing habits, or tracking your order history on the website.
13.7.2. Disclose your personal information to any third party other than as set out below:
– To our employees and/or third party service providers who assist us to interact with you via our website, email or any other method, for the ordering of goods or when delivering goods to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently;
– To our divisions, affiliates and/or partners (including their employees and/or third party service providers) in order for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new goods or services, new features, special offers or promotional items offered by them (unless you have opted out from receiving marketing material from us);
– To law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report or support the investigation into suspected illegal activity, or to investigate violations of these Terms and Conditions;
– To our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, technology services etc.). However, our contracts dictate that these service providers may only use your information in connection with the services they perform for us and not for their own benefit;
– To our suppliers in order for them to liaise directly with you regarding any faulty goods you have purchased which requires their involvement; and
– To any third-party seller for purposes of sending you an invoice for any goods purchased from such third-party seller, which disclosed information will be limited to that which is required in order to issue an invoice.
13.8. We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights or property. In the event of a fraudulent online payment, Price-Tag is entitled to disclose relevant personal information for criminal investigation purposes, or in line with any other legal obligation for disclosure of the personal information which may be required of it.
13.9. We will ensure that all of our employees, third party service providers, divisions, affiliates and partners (including their employees and third-party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality obligations in relation to your personal information.
13.10. When you provide a rating or review of a product, you consent to us using that rating or review as we deem fit, including without limitation on the website, in newsletters or other marketing material. The name that will appear next to that rating or review is your first name, as you would have provided upon registration. If you do not agree to this, please do not put any ratings or reviews on the website. We will not display your last name, nor any of your contact details, with a rating or review.
13.11. We will:
13.11.1. Treat your personal information as strictly confidential, save where we are entitled to share it as set out in this policy;
13.11.2. Take appropriate technical and organizational measures to ensure that your personal information is kept secure and is protected against unauthorized or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
13.11.3. Provide you with access to your personal information to view and/or update personal details;
13.11.4. Promptly notify you if we become aware of any unauthorized use, disclosure or processing of your personal information;
13.11.5. Provide you with reasonable evidence or our compliance with our obligations under this policy on reasonable notice and request; and
13.11.6. Upon your request, promptly return or destroy any and all of your personal information in our possession or control, save for that which we are legally obliged to retain.
13.12. We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
13.13. Price-Tag undertakes never to sell or make your personal information available to any third party other than as provided for in this policy.
13.14. Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorized or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.
14. CHANGES TO TERMS AND CONDITIONS
14.1. Price-Tag may, at any time and at its sole discretion, change any of these Terms and Conditions. Please ensure that you check this document regularly for any changes.
14.2. Any use of the website will constitute acceptance of the current Terms and Conditions.
15. ELECTRONIC COMMUNICATIONS
16. OWNERSHIP AND COPYRIGHT
16.1. The contents of this website, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trademarks, designs and service marks which are displayed on or incorporated in this website are protected by law, including but not limited to copyright and trademark law. All website content is the property of Price-Tag, its advertisers and/or sponsors and/or is licensed to Price-Tag.
16.2. Any use, distribution or reproduction of the website content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for by law.
17.1. The use of this website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the website or reliance on any information on the website.
17.2. Whilst Price-Tag takes reasonable measures to ensure that the content of the website is accurate and complete, it does not guarantee the quality, timelines, operation, integrity, availability or functionality of the website or as to the accuracy, completeness or reliability of any information on the website. Price-Tag shall not be bound by any such guarantees made or given by its representatives.
17.3. Price-Tag disclaims liability for any damage, loss or expenses, whether direct, indirect or consequential in nature arising out of or in connection with your access to or use of the website and/or any content therein unless otherwise provided by law.
17.4. Views or statements made or expressed on the website are not necessarily the views of Price-Tag, its directors, employees and/or agents.
17.5. Although we take every possible measure to ensure that use of our website is a safe and enjoyable experience, we make no warranty that the information or files available on the website are free of viruses, spyware, malware, Trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable or in any other way harm or impede the operation, stability, security functionality or content of your computer system, computer network, hardware of software. You accept all risk associated with the potential existence of such viruses, destructive materials or any other data or code.
18. THIRD PARTY WEBSITE
18.1. This website may contain links or references to other websites (“third-party websites”) which are outside of our control, including those of advertisers. These Terms and Conditions do not apply to those third-party websites and Price-Tag is not responsible for the practices and/or privacy policies of those third-party websites or the “cookies” that those sites may use.
18.2. Notwithstanding the fact that our website may refer to or provide links to third-party websites, your use of such websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such third-party websites or links.
19. LIMITATION OF LIABILITY
19.1. Price-Tag cannot be held liable for any inaccurate information published on our website and/or any incorrect prices displayed on the website, save where such liability arises from the gross negligence or wilful misconduct of Price-Tag, its employees, agents or authorised representatives. You are encouraged to contact us on email@example.com to report any possible malfunctions or errors.
19.2. Price-Tag shall not be liable for any direct, indirect, incidental, special or consequential loss or damages which might arise from your use of, or reliance upon, the website or the content contained in the website; or your inability to use the website, and/or unlawful activity on the website and/or any linked third party website.
19.3. Your hereby indemnify Price-Tag against any loss, claim or damage which may be suffered by yourself or any third party arising in any way from your use of this website and/or any linked third-party website.
20. AVAILABILITY AND TERMINATION
20.1. We will make every possible effort to ensure availability of the website, except during scheduled maintenance periods. However, we reserve the right to terminate, suspend or modify the website or any part thereof without notice to you.
20.2. Failure to comply with your obligations under these Terms and Conditions may lead to the suspension or permanent termination of your access to the website. Such suspension/termination will not prejudice any claims for damages or outstanding payment or any other claim that we may have against you.
20.3. Price-Tag reserves the right to blacklist any user reasonably suspected of making any misrepresentation, including impersonating or misrepresenting any person or entity for the purpose of fraud, for taking advantage of special deals, or in any other way abusing the website.
21. GOVERNING LAW AND JURISDICTION
21.1. This website is governed by the laws of South Africa and Price-Tag chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 1 Pinnacle Drive, Mossel Bay, South Africa.
21.2. You hereby select the delivery address specified with your order as your legal address.
22. NOTICES 22.1. Notices must be sent either by hand, prepaid registered post, telefax or email and must be in English. All notices sent –
22.1.1 by hand will be deemed to have been received on the date of delivery;
22.1.2 by prepaid registered post, will be deemed to have been received 10 days after the date of posting;
22.1.3 by telefax before 16h30 on a business day will be deemed to have been received on the date of successful transmission of the telefax. All telefaxes sent after 16h30 or on a day which is not a business day will be deemed to have been received on the following business day; and
22.1.4 by email will be deemed to have been on the date indicated in the “Read Receipt” notification. Please ensure that you activate the “Read Receipt” function for all email communication between you and us as this will serve as proof that your email has been received.
THESE TERMS AND CONDITIONS CONTAIN THE WHOLE AGREEMENT BETWEEN YOU AND PRICETAG AND NO OTHER WARRANTY OR UNDERTAKING IS VALID, UNLESS CONTAINED IN THIS DOCUMENT BETWEEN THE PARTIES. PRICE-TAG MAY, IN ITS SOLE DISCRETION, CHANGE THIS AGREEMENT OR ANY PART THEREOF AT ANY TIME WITHOUT NOTICE.
23.1. For the purposes of the ECT Act, Price-Tag’s information is as follows:
23.1.1. Full name: Front End Global trading as Price-Tag.co.za
23.1.2. Main business: Online retailer
23.1.3. Physical address: 1 Pinnacle Drive, Mossel Bay, South Africa
23.1.4. Phone number: +27 44 110 0190
23.1.5. Email address: firstname.lastname@example.org